1. Please confirm your shipping address before paying for it, you had better leave the phone number for contacting. Please provide a valid email address and check emails after you have purchased for any updated information.
2. Items are generally shipped out within 2 working days after payment has been verified (Sat. & Sun. and most national holidays excluded).If custom-made, it will take more 5-7 working day to ship. Special situation excluded.
3. Shipping to worldwide by USPS, EMS, DHL and so on with following exclusion: United States, Saudi Arabia, Angola, Netherlands, Nigeria, Czech, Kenya, Ukraine, Russia, Croatia, Hungary, Bhutan, Bulgaria, Georgia, Maldives, Mexico, Brazil, Poland, Latvia, Romania, Estonia, South Africa, Bahrain, Kuwait, Qatar and others.
4. Once we ship your package, we will send you tracking number once it is available. Package transitting time normally takes 5 to 9 business days, depending on the destination, holidays and factors beyond Postal Service's control. If there is a little delay, please have more patience, thanks!
If you want to cancel your order, please contact our customer service after you order within 6 hours, before the order has been dispatched. If you insist to cancel your order, 20% non-refundable credit card charge is deducted from the credit amount. But so sorry that we are not able to cancel an order after it is shipped out. Hope you can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.
If you want to return your item, please contact our customer service before returning the order. If you return the order without permission, you need to undertake the responsibility. Please provide your name and order ID when contacting our customer service. All return items must keep their original condition not worn, altered or washed, with all tags attached and should be sent via trackable method, such as US Mail Delivery Confirmation, UPS, or Federal Express. We are not responsilble for the package lost in transit. And you have to pay the return fee, actual shipping charges we afford, 20% restocking fee and a 20% non-refundable credit card charge is deducted from the credit amount.
In order to return your products, send an e-mail to explaining the reason you wish to return your order, we will reply promptly and instruct you where to return product. Do not return to sender. You must contact us to get the return address before returning any items in order to receive a refund or replacement.
We will process your refund within approximately 14 days of receiving your merchandise and we will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1-2 billing cycles from the day you return your package for your account to be credited. Refund normal need about one month arrive to your bank account. This is bank credit card normal balance circle time
Keep in mind, we are always here to help whatever happens. Just email us, we will attend to any matter and work together with you to resolve it.
Please contact us with your name and order ID when you want to exchange different size or color within 3 days. If you want to exchange other styles, you have to pay price spread. Also you must contact our customer service, they will help you. All exchange products, must keep their original condition not worn, altered or washed, with all tags attached. Need pay restocking fee, reshipping fee by western union payment, Return Fee is the customer's responsibility.
1. Physical damage of the item caused by the user don't apply to this policy.
2. We don't take the responsibility for the cost for return.
Colour differences: The little colour difference can't avoid and may be caused by the shooting light, shooting angles and the display resolution and so on. But it is a normal phenomenon for online shopping so that all the products should be based on the material objects.
Hope we can understand each other. Any questions please email us, we will attend to any matters and resolve for your.